Why is my Wired Ring Doorbell not Charging

The Internet of Things (IoT) has long been heralded as a revolutionary force in consumer electronics. With significant investments in research and development, companies both large and small have pushed forward a plethora of IoT products, transforming the way we interact with our devices.

The Growing Connectivity of Home Devices

Thanks to the continual miniaturization of microprocessors and computer chips, connecting household devices to the Internet has never been easier. Everything from light bulbs to garage doors and thermostats to TVs can now be controlled remotely via smartphones or automated through artificial intelligence.

The Popularity of IoT Home Security Systems

Despite the diverse applications of IoT, home security systems have emerged as particularly popular, with major tech giants like Google and Amazon vying for market share. One standout in this arena is Ring, known for its smart, internet-connected home security solutions, particularly the Ring doorbell.

A photo of a ring doorbell next to the front door of a house

The Convenience and Popularity of Ring Doorbells

Ring doorbells have gained significant popularity due to their user-friendly design and minimal maintenance requirements. Equipped with a camera, these devices allow homeowners to see who is at their door without having to open it, with live video streamed directly to their smartphones. Integration with smart locks further enhances convenience and security.

However, even the best products have their issues, and for Ring doorbells, a common problem is the battery not charging properly. Here, we’ll explore why this happens and how to address it.

Hardwired Ring Doorbell Not Charging

Ring doorbells are designed for longevity and ease of use. Yet, over time, some users experience issues with the doorbell not charging, even when hardwired to a power source. This can pose a significant security risk, as a non-functional doorbell can compromise household safety. Common causes include:

Power Disruption

The most straightforward reason might be a disrupted power supply. Check the connections and ensure the switchboard is powered. If there’s an issue, it’s advisable to consult a trained electrician.

Low Voltage Power Supply

Low voltage can prevent the doorbell from charging. Using the Ring app, check the voltage readings under the “Device Health” section. If the readings show “Poor” or “Very Poor,” the voltage supply is likely inadequate. Ring devices typically require at least 16 volts AC to charge properly.

To resolve this, you may need to bypass the doorbell transformer or replace it with one that meets the required voltage specifications. Here’s how:

  1. Safety First: Turn off the breaker and ensure you’re using proper PPE (Personal Protective Equipment).
  2. Bypass the Transformer: Replace the old transformer with a new one that has a 16 volts AC output, rated for 30 volt-amps.
  3. Reconnection: Reconnect the wires as they were, ensuring all connections are secure.

Defective Doorbell Battery

Over time, the battery’s ability to hold a charge diminishes. This can be due to the natural wear and tear of charge and discharge cycles. If you suspect a battery issue, contacting Ring’s customer service is recommended for a replacement.

Weak Wi-Fi Network

A weak Wi-Fi connection can prevent the battery status from updating correctly in the Ring app, leading to faster battery drain as the device constantly searches for a stronger signal. Ensure your Wi-Fi network is robust and properly connected to the doorbell.

Firmware Updates

Sometimes, new firmware updates may introduce bugs that interfere with charging. If a problem arises after a firmware update, consider uninstalling the update via the Ring app.

Loose Wires or Connections

Loose wires or connections can disrupt charging. Inspect the entire circuit, including the wires connecting the power source to the Ring doorbell baseplate, and ensure all connections are tight and intact.

Ring doorbells remain a popular choice for smart home security, despite competition from major players like Google Nest and Amazon. Their ease of use and reliability have cemented their place in many households. However, common issues like battery charging problems can arise. By understanding and addressing potential causes—ranging from power disruptions to defective batteries—you can ensure your Ring doorbell continues to function effectively, maintaining your home’s security.